Refund policy

Due to the custom and personalized nature of our products, we do not accept returns or exchanges. Please double-check all personalization details before placing your order.

That said, if there is an error on our part, we will take full responsibility and make it right.

To start a return, you can contact us at accesscreationscy@gmail.com.

If your return is accepted, we’ll let you know instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at accesscreationscy@gmail.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at accesscreationscy@gmail.com.